After Sales Service and Technical Support are providing from each aspects for all of our single machine, continuous production line and plant building turnkey project!
Its A full set of the documents from raw material, electrical parts to finished machine, regarding the description, guidance of operation, maintenance and safety, Qualification series etc., with our documents with all relevant marks and notes on machine, its easy for your any operator to learn and know the machine with good operation.
Local Installation, Training and Commissioning
Its provided from our skilled and experienced engineer, with patience, nice communication and well cooperative working style and attitude, making it easy and comfortable working with good training.
Help buying Package material and Product sample
For Medicine and Nutritional products especially under the globalizatin background, there are some package material and product sample available from China which can give large help for user's product R&D, sample and mass production.
Life Long Technical Support
Relationship of cooperation will start from the first order, users will trust us completely after the first order because of our machinery quality and support, and when manufacture, we are always upgrading our machines to be the State of the Art technology no matter where the end user is from.
Questions are mostly happened after the first years when easy damage parts need to change, as feedback from our 1st generation machine users which is around 20 years passed, the machines are good in operation until now, and they are buying new again with their more production need, now its 4th generation machine upgrded. We always suggest user to require their operator, to have correct operation and enough maintenance as our document detail mentioned, which is important to the long service life.
All the questions from customers are positively replied in a day with good solution, through different channels not only by video or photo or email and call or online face to face meeting; with the mind that no delay or interrupt production at user side to save cost, so our dynamic team provide the solution in time, practicable, detail easy understanding.
Safety, High Performance, State of the Art technology...
Working for your High output Continuous Production Everyday!